How was your experience?

During our time together, we explored your vision and what’s possible for your business and your website. Our work together culminated in a beautiful design created to attract dream clients to your business, build connections and inspire them to explore what is possible in their lives.

This design is simply where the magic begins!

Are you excited? Tell me a bit about your experience during our collaboration. I want to provide the best experience possible for all my clients.

At a loss for words? No pressure! Feel free to skip any questions you can't think of an answer for.

Your name

Your email

Your website link

May I use screenshots of your new designs(s) for promo materials?
Yes, I'd be delighted.No, I'd rather you didn't.

May I use a photo of you from your site or social media to go along with your testimonial?
Yes, I'd be delighted.No, I'd rather you didn't.

General Questions

How long have you been in business?

Why are you in business? What is your mission?

Before our work together

Before collaborating with you, when it came to building my website I felt …

eg. frustrated at how to create a brand that would attract my ideal client, overwhelmed at how to layout my website, I just wanted to be guided through a process, etc.

What prompted you to look for a solution?

eg. I had grown and my website needed to reflect that, my website is out of date, I'm embarrassed to show my website, my website is not professional and doesn't build credibility, I want to reach more people, etc.

What were the ramifications of not having a solution to this problem?

eg. Slower growth, not reaching enough people, not having a brand that resonates with my ideal client etc.

Can you share metrics to help quantify the problem? (lost time, lost money, lost opportunity)

eg. I was losing 5 hours a week trying to coordinate meeting times. I was spending 4 hours a week trying to update my website rather than focusing on my coaching, etc.

Your Decision Process

How did you hear about my work?

What was the most important factor in your decision?

Why did you choose to work with me? What specifically was most attractive to you?

What fears or hesitations did you have about working with me?

eg. the price was a big investment for me, I didn't know if I would get a design that I loved, I was skeptical about how a website could be designed strategically, etc.

Working Together

Describe your experience as we worked together. (Any AHA moments?)

What did you enjoy about working with me?

What could have been improved?

What expectations did you bring to this experience?

Were those expectations met during our work together?

Your results (after our work together)

How do you expect your new design to change your business?

eg. I have new confidence in my business, so I plan to up my prices, I expect to get more inquiries to come through my website, I expect visitors to be able to quickly understand what I offer and how it enhances their life, etc.

How has our work together changed the way you serve your customers?

How has our work together been cost effective for you?

What kind of gains have you/do you expect to experience? (In income, confidence, compliments, time, outcomes, etc.)

*Bonus points if you put some kind of number in here (dollar amount, percent or timeframe) eg. I plan to up the prices of my services by an average of 10% after launching the new design, my client base has doubled in the last year, I got more inquiries than ever before in my first month of launching my new website, my colleagues & clients comment on the seamless look/ease of use of the website, I feel really confident to send people to my new website, I used to spend hours trying to update my website, I used to spend days coordinating bookings, etc.

Final Questions

For someone on the fence about working with me, what would you say to them?

eg. trust her and trust her process - it works, you'll procrastinate on marketing your business until you update your website so just do it now, I wish I had done it sooner so I could have the confidence to focus on my business, etc.

"There’s other people who design websites out there, but I decided that Crystal was the right designer for me because …"

eg. she came highly recommended from someone I trusted, Crystal answered all my questions about web design and had some great creative ideas, she listened intently and invited me to step outside my comfort zone, etc.

Now that your new design is launched, what are you looking forward to in the future?

eg. I'm hoping to quit my daytime job over the next 3 months and follow my passion full time, I'm so excited to share my business now that I'm confident to share my website, I am looking forward to expanding my business now that I have an authentic brand, etc.

Is there anything you feel could have been done to improve the design/brand experience? Have suggestions? This can be anything that crossed your mind from the time you signed up until now!

What could I do to serve my clients better and improve the results my work delivers?

Would you recommend my services to a friend who also needed to design/brand a website for their service-based business?
YesNo

Is there anything else you’d like to tell me?